At Tumi Luggage Sales, we’re committed to providing premium travel products and exceptional service to sophisticated travelers worldwide. Below you’ll find detailed information about our shipping and returns processes designed for your convenience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Note: Shipping times are estimates and may vary depending on destination. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We ship globally (excluding certain remote areas in Asia and other specified regions). International customers are responsible for any customs fees or import taxes.

Returns & Exchanges

We stand behind the quality of our premium travel gear. If you’re not completely satisfied with your purchase of our Carry-On Luggage, Travel Duffel Bags, Crossbody Bags, or other eligible products, we offer a straightforward returns process.

Return Policy Details

  • Return Window: 15 days from receipt of order
  • Condition Requirements:
    • Item must be unused and in original condition
    • All original packaging, tags, and protective covers must be intact
    • Proof of purchase required

Important: For hygiene reasons, Travel Tote Bags that show signs of use cannot be returned. All other products in our collection are eligible when meeting the above conditions.

How to Return an Item

Step 1: Contact Customer Service

Email our returns team at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Product name and reason for return/exchange
  • Your preferred resolution (refund or exchange details)

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll:

  • Confirm your return eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed return instructions

Step 3: Ship Your Return

Package must include:

  • RMA number clearly visible
  • Original receipt/proof of purchase
  • All original accessories/documentation

Ship to:
Tumi Luggage Sales Returns
1585 Golden Street
Opa Locka, US 33056

Step 4: Processing Your Return

After we receive and inspect your return (typically 3-5 business days):

  • Exchanges: We’ll ship your replacement item
  • Refunds: We’ll initiate your refund to the original payment method

Refund Details

  • Processing Time: 5-7 business days after return approval
  • Refund Methods:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on statement
    • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

We gladly exchange items for different sizes, colors, or products within our collection:

  • For higher-value exchanges: You pay the price difference
  • For lower-value exchanges: We refund the difference

Damaged or Defective Items

If you receive a damaged item (rare for our premium products), contact us immediately at [email protected] with photos. We’ll arrange expedited replacement at no cost.

International Returns

For customers outside the U.S.:

  • Return shipping costs are your responsibility
  • Customs fees are non-refundable
  • Mark package as “Returned Goods” to avoid customs charges

Need Assistance?

Our customer service team is happy to help with any questions about shipping or returns. Contact us at [email protected] for a response within 24 hours.

Thank you for choosing Tumi Luggage Sales for your premium travel needs. We’re committed to your complete satisfaction with every product, just as we’re committed to crafting exceptional travel gear for sophisticated travelers worldwide.