Welcome to Tumi Luggage Sales’ FAQ section. We’ve compiled answers to common questions about our premium travel products and services to help you make informed decisions for your next adventure.

Product Questions

Q: What types of luggage do you offer?
A: We specialize in high-quality travel gear including Carry-On Luggage, Checked Luggage, Crossbody Bags, Travel Duffel Bags, and Travel Tote Bags – all designed for the modern traveler who values both style and functionality.
Q: Are your products suitable for international travel?
A: Absolutely! Our luggage collection meets international size requirements for carry-ons and is built to withstand the rigors of global travel with durable materials and smart designs.
Q: How do I choose between carry-on and checked luggage?
A: Our carry-ons are perfect for short trips or when you want to avoid checked baggage fees, while our checked luggage offers more space for extended travel. Consider your typical trip duration and packing needs when choosing.

Shipping & Delivery

Q: Where do you ship from and how long does delivery take?
A: We ship from our warehouse in Opa Locka, Florida. Delivery times vary:
– Standard Shipping: 10-15 business days via DHL/FedEx ($12.95 flat rate)
– Free Shipping: 15-25 business days via EMS (for orders over $50)
Processing takes 1-2 business days before dispatch.
Q: Do you ship to my country?
A: We ship worldwide except some Asian and remote areas. During checkout, simply enter your address to confirm availability. For specific country inquiries, contact our customer service.
Q: How can I track my order?
A: You’ll receive tracking information via email once your order is dispatched. All our shipping methods include tracking capabilities for your peace of mind.
Q: Are there any additional import fees?
A: Depending on your location, duties and taxes may apply. These will be calculated at checkout so there are no surprises upon delivery.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the delivery date. Items must be unused, in original condition with all tags attached. Please contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error or defective product. We recommend using a trackable shipping method.
Q: How long does it take to process a refund?
A: Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions and never store your full payment details on our servers.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders more easily and saves your information for faster future purchases.

Customer Service

Q: How can I contact customer service?
A: Our dedicated team is available via email at [email protected]. We typically respond within 24 hours during business days.
Q: What are your business hours?
A: Our customer service team operates Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.

Didn’t find your question answered here? Our customer service team is always happy to help with any additional inquiries about our premium travel products and services. Email us at [email protected] and we’ll assist you promptly.

At Tumi Luggage Sales, we’re committed to making your travel experience seamless from the moment you order to when you embark on your next adventure.